Product Manager in Amsterdam, Netherlands

Joined all customer channels—call center, retail, and online—into one customer care experience and increased NPS with 18%. It was exciting to help build Telenor's brand in Bulgaria.

I was also involved as a product manager/project manager in the rebranding of recently acquired Globul to Telenor, the subsequent strategic projects which included new business lines (finance services), the introduction of 4G services, and due diligence of potential cable operators acquisitions.

REWE Paket is a leading initiative by REWE.de to integrate a multitude of 3rd-parties' warehouses, shops, and suppliers to create the biggest grocery marketplace in Germany. I helped REWE define and execute on their new strategy. I defined and executed, with the help of two scrum teams, the front-end, the back-end, and the overall logic of integration layer of REWE Paket – built microservices handling the full cycle – inbound, fulfillment and outbound. REWE Paket brought fresh revenue of more than €10 million. Worked with modern software development approaches and tools such as Scrum, REST APIs, microservices, containers, Apache Kafka, Gcloud, Jira, Confluence, etc.

Led a scrum team of six to develop, rollout, and support Docker on zLinux. Worked with Docker to define the roadmap, priorities, and user stories for Docker Engine, Docker Trusted Registry, and Universal control pane to run on zLinux. First-year revenues exceeded USD 12 million.

I am responsible for three scrum teams running and maintaining ING’s global platform with Kafka with more than 400 clients and 1,000 topics in production. I have helped scale ING’s real-time data streaming platform from 5 to 400 clients with more than 1,000 streams in production and over 400,000 events/second. Designed and deployed at scale world-first Kafka self-service application allowing ING clients to perform major tasks without the need of support via beautiful UI. Defined and delivered the vision for a global streaming platform for over 40 markets and thousands of internal clients.

Working directly with the CTO of the stock exchange, steered the transformation project to implement Azure Cloud and phase-off legacy systems while creating a highly-scalable, cloud-native environment for real-time analytics with Kafka - Kafka core, Kafka Connect, and Kafka Streams.

Defined and executed a vision for an Uber-style, instant grocery delivery application for iOS and Android to allow users to get grocery deliveries from a multitude of shops via self-employed drivers in cities. Defined strategy, overall look and feel of apps, back-end logic, and MVP. Executed on a pilot with more than 300 users as an initial batch.