Project Manager | Agile Coach
2019 - PRESENTToptal Clients- Functioned as a project manager, scrum master, agile coach, or other flexible roles as needed by clients.
- Managed projects and project prioritization with both internal teams and vendors, as needed by clients.
- Enabled client team members to function more effectively by increasing the effectiveness of the project pipeline.
- Provided recommendations for project process improvements.
- Advised on tools and administration to support new processes.
- Functioned as a Jira administrator managing workflows, integrations, automation, and reporting.
- Functioned as a liaison between globally dispersed teams and team members.
Project Manager | Scrum Master | Business Analyst
2018 - 2019Ohio Department of Commerce- Functioned as a PM, SM, and BA for a new liquor permitting system; ran sprint planning, retrospectives, daily stand-ups, and sprint to plan metrics to management.
- Managed all aspects of the project including requirements, development, testing, migration, training, and pilot roll-out.
- Led prioritization, sprint retrospectives, and process improvements.
- Provided dashboards and metrics on velocity and resource capacity.
- Created and led presentations on project direction and status to management.
- Used JIRA and Confluence to feed a development process utilizing Azure DevOps.
- Led the client Agile transformation including training and coaching for all roles.
- Designed department-wide agile and documentation processes.
- Configured and administered JIRA and Confluence for the department.
Project Manager | Scrum Master | Business Analyst
2015 - 2018BMW Financial Services- Functioned as PM, scrum master, and BA for a multi-million dollar international project for a large financial services organization and for an interdepartmental government project.
- Wrote user stories, acceptance criteria, test cases, and user documentation and training for both new internally developed and customized, packaged applications.
- Facilitated the client shift from waterfall to agile methodology.
- Managed large-scale data migration to the new systems.
- Led prioritization, sprint retrospectives, and process improvements.
- Functioned as SME on integrations with other apps and agile teams.
- Provided dashboards and metrics on velocity and resource capacity.
- Created and led presentations on project direction and status to an international audience.
- Used JIRA and Confluence to feed teams working on SAP, .Net, and Core.
- Used HP ALM for testing, test management, and tracking.
Business Analyst
2014 - 2015Infor- Functioned as a business analyst, QA, and pre-sales for a new cloud-based application for Contract Lifecycle Management that integrated with several other cloud applications.
- Managed prioritization of requirements in the backlog.
- Wrote user stories, acceptance criteria, test cases, end-user documentation, and end-user and internal training. Scripted demos for prospective customers.
- Functioned as SME on integrations with other cloud apps to be able to test end to end across implementations and make recommendations and best practices to customers.
- Guided requirements and UI flows to be responsive for desktop, tablet, and mobile.
Project Manager | Business Analyst
2012 - 2014Thirty-One- Functioned as a business analyst, project manager, program manager, and QA for the sales and events IT team.
- Managed IT priorities within each department and across departments.
- Led IT team on high profile projects including three annual sales conventions hosting over 20,000 sales consultants across two countries.
- Wrote user stories, acceptance criteria, test cases, end-user documentation, and communications to the business on changes including impacts, timing, and associated process changes.
- Functioned as IT liaison for the business owners within sales, marketing, operations, and the contact center, handling application development, infrastructure, and vendor projects as well as internal business process improvement.
- Managed velocity, iteration, and resources planning for all efforts including large projects, enhancements, and production support.
- Used TFS for requirements tracking and traceability.
Project Manager | Business Analyst
2007 - 2012IGS Energy- Functioned as a scrum master, business analyst, and team lead, managing IT priorities within and across multiple departments including high-profile projects such as setting up a contact center in Manila, Philippines.
- Wrote user stories, acceptance criteria, and test cases for a team of up to 15 developers and five QA.
- Wrote end-user documentation and communications to the business on changes including impacts, timing, and associated process changes.
- Functioned as IT liaison for the contact center, handling application development, infrastructure, and vendor projects as well as internal business process improvement.
- Managed velocity, iteration planning, and sprint burndown for each iteration including large projects, enhancements, and production support.
- Used TFS for requirements, traceability, and bug tracking.
Business Analyst
2006 - 2007Sterling Commerce (now IBM)- Represented business user interests in the enterprise data warehouse, analyzing and testing requirement.
- Managed team priorities, by function, around projects, enhancements and bug fixes.
- Led end-user training efforts on both new users and upgrades and enhancements to the data warehouse and its tools; created appropriate documentation.
- Identified, assessed, and documented business requirements, recommending business priorities, and advising the business on options, risks, and costs.
- Analyzed impact of proposed solutions across the business and contribute a business or process perspective during design reviews.
- Developed a data warehouse-specific testing process with appropriate documentation and ensure its application throughout all projects, enhancements and bug fixes.
Project Manager, Business Analyst
2003 - 2006J.P. Morgan Chase- Served as liaison between IT and business.
- Conducted business process modeling and locate process improvements.
- Identified, assessed, and documented business requirements, recommending business priorities, and advised business on options, risks, and costs.
- Analyzed impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team and contribute a business or process perspective during design reviews.
- Facilitated implementation of new functionality through training sessions, demos, and the development of appropriate documentation.
Business Analyst
2002 - 2003Paros Business Partners- Served as liaison between IT and business, analyzing and communicating requirements.
- Conducted business process modeling. Identified, assessed, and documented requirements, recommended priorities, and advised on options, risks, and costs.
- Analyzed impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team and contribute a business or process perspective during design reviews.
- Developed and executed test plans, test scenarios, system integration test scripts, and ensure testing results correspond to the business expectations.