- Drove the design, development, and deployment of the people and process side of change for a global technology distributor. Managed engagement and change comms strategy, plan, actions, and measures, including the change agent network.
- Drove a business change project for a financial service client, eliminated silo processes, embedded customer-centric culture, and increased first-pass yield by 44%.
- Managed performance improvement and process optimization of the fleet prospects to the vehicle delivery process and delivered 75% efficiency in the O2O process. Reduced an end-to-end process from 20 to five days.
- Rescued a failing business transformation project, employed the structured methodology, project discipline, and accountability, and delivered it on time with good quality and cost.
- Supported business consulting services with responses to RFI/P. Created solution designs and delivery strategies.
Focus areas: Business Process Management (BPM), Lean Project Management, Agile Project Management, Business Transformation, Business Consulting, Process Mapping, Process Improvement, Business Strategy, Management Consulting, Design, Process Design, Project Planning, Target Operating Models, Lean Six Sigma, Change Management, Change Model, Stakeholders, Process Management, Project management, Process Discovery, Project Management , Target Operating Models, Employee Benefits, Management, Business Architecture, Communication, User Behavior, Team Management, Empowerment, Business Analysis, Requirements Analysis, Data Analysis, Conflict Resolution, Stakeholder Engagement, Stakeholder Analysis, Stakeholder Management, Communication Strategy, Change Management, Team Building, Transitions, Decision Making, Collaboration, Digital Transformation, Customer Experience, Digital Strategy, Transformational Leadership, Customer Success, Sales Strategy, Customer Service, SaaS, Agile, Lean, Business Process Analysis, Business Processes, Business Process Modeling, Operating Models, Project Management, Organizational Change Management (OCM), Business Plan Consulting, Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Robotic Process Automation Deployment, Project Assessment, Capital Investment Appraisals, Operations Management, Business Process Optimization, Program Management, Marketing, Project Analysis & Investment Analysis, Business Process Improvement (BPI), Process Flows, Business Process Flow (BPF), Consumer Packaged Goods (CPG), Agile Product Management, Documentation, Product Management