Digital Project Manager
2022 - 2022ESAB - Main- Delivered a 40,000-page website in 24 languages while working with a cross-functional team of 15 content writers, designers, translators, and developers.
- Ensured the content was written, designs were produced, and development and testing happened.
- Gathered and documented requirements, worked with the team to create, groom and prioritize the backlog as well as managed tasks using Wrike.
- Organized and facilitated scrum ceremonies and produced reports for management.
- Maintained the Wrike project management tool, creating, assigning, and prioritizing tasks.
- Collaborated with product managers to ensure that the team delivered business value.
- Managed the translation of a 40,000-page website into 24 languages.
Agile Delivery Manager
2021 - 2021Elsevier- Wrote the business case to secure funding for the development of a research data platform.
- Defined the use cases in collaboration with the product manager and business analyst.
- Defined the high-level plan for the delivery of the solution, defined milestones, and estimated resource requirements.
- Served as the scrum master, facilitating the delivery of the high-level plan, backlog grooming sessions, sprint planning, and daily stand-ups meetings.
- Defined project benefits and managed project risks and stakeholder engagement.
Technical Program Manager — Program Risk Management
2021 - 2021Product Madness- Set up and implemented the technical risk modernization program and issue management plan for cloud migration, client re-architecture, and game back-end modernization.
- Collaborated with project managers to ensure that risk and issue management processes were set up correctly for each project.
- Facilitated risk and issue review meetings with stakeholders and followed up on relevant matters with risk action owners for updates.
- Participated in planning, feature prioritization, and delivery of technology modernization projects while working with development and testing teams.
- Documented RACI for a tech modernization program for risk and issue management.
- Produced and groomed a backlog of risk and issue remediation actions and facilitated Scrum ceremonies for the risk and issue management function.
- Engaged with and managed internal and external stakeholders, ensuring that RACI was clear and the communication plan and stakeholder mapping were developed and kept up to date.
Agile Project Manager | Scrum Master
2020 - 2021Optimizely- Implemented campaign, web, and mobile experimentation projects for 30+ accounts—including CNN, Microsoft, HBO, Tapestry, Alaska Airlines, Toptal, and Zoom Care—while enabling these companies to increase CTR, revenue, and other metrics.
- Integrated end-to-end customer onboarding to the Optimizely platform, ensuring engagement plans and that SMEs were allocated to projects and delivered value to each account.
- Developed, managed, and maintained each client's project plans while facilitating weekly syncs to ensure that projects were delivered on time and clients recognized the associated value within a short time.
- Collaborated on 30 client accounts to produce and document product and sprint backlogs, identifying and managing risks and issues while removing blockers.
- Conducted Scrum ceremonies, including daily stand-ups, backlog grooming sessions, sprint planning, reviews, and retrospective sessions.
- Maintained and created user stories on Jira and shared knowledge on Confluence.
- Recruited and managed team members, creating an atmosphere where team members flourished. Worked with geographically distributed teams.
- Managed each project's risks and issues, working with client project managers to identify, assess, and manage risks. Used RAID logs to record, track, and manage the risks and issues and reviewed them weekly with relevant stakeholders.
- Engaged with external client and vendor stakeholders, planning and coordinating external and internal resource activities.
- Onboarded and project managed the implementation of the platform for 30 customers.
Agile Delivery Manager | Scrum Master
2019 - 2020Jagex Studios- Coordinated the delivery of analytics, data science, and data engineering platforms and applications, enabling management to make informed decisions.
- Performed scrum master duties, including managing Jira boards, facilitating Scrum ceremonies, backlog grooming, sprint planning, sprint reviews and retrospectives, and daily stand-ups.
- Engaged with stakeholders to understand requirements and unblock blockers.
- Facilitated planning sessions and documented opportunity canvases, release plans, and product backlogs.
- Prioritized product backlogs and worked with product owners to ensure high-level project plans and grooming.
- Removed project blockers and managed risks and issues, working with data analysts, engineers, scientists, and other stakeholders to identify and assess such risks.
- Coordinated the migration of services from on-premise to AWS cloud, working with data engineers, software developers, and external and internal stakeholders.
- Managed the migration of projects to Jira Cloud, Airflow implementation, data science exploratory projects, data analytics feature requests, data visualization projects, and email marketing campaign projects.
- Led marketing campaigns and creative projects while working with the CRM and user acquisition teams.
Head of Project Management Training
2019 - 2019KMS Digital Careers- Developed and delivered online courses in project management, software testing, and business analysis.
- Mentored and coached aspiring project managers, software testers, and business analysts.
- Developed and promoted the adoption of a work experience platform that enabled graduates to gain work experience online.
- Coached mentees in Scrum and Kanban, thereby increasing their ability to adopt Agile ways of working.
- Grew the project management department from four to 25 people.
- Mentored and trained candidates in risk management and modeling.
- Trained and mentored candidates in project scheduling using Smartsheets, Microsoft Project, Trello, DevOps, Jira, Excel, and Projectmanager.com.
- Managed email and social media campaigns and participation in exhibitions.
Agile Delivery Manager | Scrum Master - Cybersecurity and GDPR
2018 - 2018Trinity College London- Conducted a GDPR and cybersecurity gap analysis, performed risk assessment, and created project plans for remediation work.
- Worked with various internal departments, external vendors, and stakeholders to implement remediation plans to ensure that the organization was compliant by May 2019.
- Reported to the steering committee on project progress and high-level risks.
- Wrote policies and procedures regarding how the organization would manage the data and keep the clients' data secure.
- Managed each project's risks and issues, working with the risk and compliance team and other stakeholders to identify, assess, and manage such risks.
- Oversaw and coordinated the work of vendors while establishing and maintaining relationships with them.
- Assessed and revamped online English courses to ensure they were GDPR compliant.
Agile Delivery Manager and Scrum Master - Cybersecurity
2018 - 2018Tesco- Created release plans, working with product owners and relevant stakeholders.
- Remediated cybersecurity vulnerabilities—including IAM, disaster recovery, and penetration testing—working with the risk and compliance team to ensure compliance with Cyber Essentials and the EU GDPR.
- Served as a scrum master for teams in India and the UK.
- Conducted a GDPR and cybersecurity gap analysis producing delivery roadmaps and user stories for remediation.
- Delivered gap remediation projects working with third-party suppliers and business stakeholders, managing risks and issues.
- Implemented IAM, single sign-on, disaster recovery, penetration testing, Coverity, and Splunk to ensure compliance with Cyber Essentials and ISO27000.
- Conducted scrum ceremonies for almost 20 teams based in the UK and India.
- Managed each project's risks and issues, working with the teams and supplier project managers to identify, assess, and manage such risks.
Agile Delivery Manager | Scrum Master - Salesforce CRM and Data Warehouse
2017 - 2017eBay- Managed the procurement, supplier onboarding, discovery, and planning project phases while developing high-level project plans.
- Oversaw the end-to-end delivery of the project, working with cross-functional teams and C-level stakeholders.
- Spearheaded the discovery phase working with the third-party vendor to understand project vision and goals, and gather, document, and validate user requirements.
- Handled the implementation of the project, creating release plans and high-level plans.
- Collaborated with the product owner on creating product backlogs.
- Scheduled and conducted scrum ceremonies, unblocking impediments facing the team.
- Reported on the project and team performance; tracked project progress against agreed-on project high-level plans and sprint plans.
- Took part in managing the end-to-end delivery of the project, ensuring the team met project metrics.
- Managed a £3.2 million budget and reviewed it weekly with suppliers and the finance team.
- Headed the project business change workstream to drive the solution adoption.
Agile Delivery Manager
2016 - 2016EOS Scientific- Managed the scientific lab testing of over 600 vaping products using Agile Kanban, working with scientists, laboratory technicians, and external stakeholders.
- Coordinated a cross-functional team of laboratory technicians, chemists, and scientists.
- Developed project plans to ensure that products were successfully tested and reported to prevent the company from being shut down.
- Engaged with and managed internal and external stakeholders, including stakeholder mapping and development and implementation of communication plans.
- Implemented an order management system as part of an eCommerce program managing risks, stakeholder engagement, project plans, and development as per the SDLC.
Senior Project Manager
2015 - 2016Essex Cares Ltd- Implemented CRM, ERP, and mobile application development projects.
- Gathered, documented, and validated user requirements.
- Managed the procurement work-streams of each project, writing RFPs, and selecting and onboarding third-party vendors.
- Coordinated cross-functional teams in agile and waterfall environments.
- Supervised project plans, risks, issues, and budgets.
- Engaged with operational and director-level stakeholders.
Digital Project Manager
2015 - 2015Cambridge University Press- Managed the successful development and delivery of HTML5 games on an e-learning platform for KS2.
- Selected a third-party vendor for the design and development of the games and platform upgrade.
- Gathered user requirements working with editorial teams for the e-learning platform upgrade and individual HTML5 games.
- Planned and conducted scrum ceremonies, removing impediments.
- Upgraded the e-learning platform on time, enabling young learners to have access to learning resources.
Digital Project Manager
2014 - 2015Oliver Marketing Agency- Managed the design and development of the KPMG and Starbucks websites using WordPress CMS.
- Collaborated with the client to define and document business requirements; cooperated with the tech teams to develop and document technical requirements.
- Oversaw the project implementation from initiation to completion, working with business and technical teams within the agency and client stakeholders.
Senior Digital Project Manager
2014 - 2015Digital Bananas Technology- Oversaw the development of mobile applications and eCommerce websites as well as Salesforce CRM implementation.
- Created release plans, product backlogs, and sprint backlogs.
- Managed cross-functional teams, scheduling and coordinating scrum ceremonies and unblocking impediments.
- Gathered, documented, and validated user requirements.
- Engaged with the project stakeholders internally and externally.
- Managed the end-to-end implementation of digital transformation projects.
- Developed mortgage and lending apps, including social gamification, for a banking client based in Nigeria.
IT Project Manager
2008 - 2014Various NHS Trusts and ECC- Implemented projects in various NHS trusts and Essex County Council; developed an e-learning program and a platform for caregivers.
- Created and managed the project plan implementation for an e-learning program at South Essex NHS University Trust for caregivers and social care teams.
- Managed project risks and issues, identifying them and coming up with mitigation strategies.
- Managed project budgets of up to £1 million, creating forecasts and variance analyses.
- Engaged with operational and director-level stakeholders as well as customers.
Infrastructure Project Manager
2007 - 2008Fujitsu Services- Managed the migration of 200 servers to a new data center.
- Created a project plan for the migration and other projects managed.
- Implemented the HMRC eVat solution from end to end.
- Managed the development of applications and online services.
- Engaged with the business and third-party stakeholders.
IT Developments Project Manager
2006 - 2007Essex Police- Managed the successful implementation of an Oracle-based HRMS.
- Gathered and documented user requirements working with team leads in a Waterfall environment.
- Created a project plan and implemented the plan working with a third party, project team, and business stakeholders.
- Managed project risks and issues, maintaining a program risk and issue register.
- Managed the end-to-end delivery of the project, using the Waterfall methodology, mainly the document-heavy PRINCE 2.