Product Manager
2020 - 2022Flaconi- Took responsibility for driving product improvements through the retail media and discovery funnels of the shopping experience.
- Implemented Algolia search for three online stores increasing product discovery by 8x.
- Implemented Criteo for retail media placements and supplier brand room initiatives as part of a €26 million marketing program.
Delivery Lead
2019 - 2020Thames Water- Decreased planning time, improved the leakage repair cycle, and contributed to the Water Services Regulation Authority (Ofwat) leakage reduction target.
- Improved the fragmented end-to-end leakage journey from detection, scheduling, planning, repair, and reinstatement.
- Implemented and coached a continuous discovery capability based on design thinking principles.
Delivery Manager
2018 - 2019Dunelm- Managed the delivery of a replatform and digital transformation program.
- Coached and servant-led two squads delivering click and collect and checkout capabilities.
- Worked across multiple streams to collaborate on product delivery within the enterprise.
Technical Program Manager
2018 - 2018TALKTALK- Managed multiple work streams and a budget of £1.2 million strategically to enable GDPR compliance across the online platform involving around 6 million client records.
- Collaborated with two product managers and three scrum teams to create online functions for customer consent, subject access requests, and the right to be forgotten.
- Built relationships with cross-functional stakeholders and senior leadership teams to provide project progress, status, and risk reports.
- Liaised with the UK and offshore teams in India throughout the project lifecycle and negotiated the statement of work with finance and procurement.
Delivery Manager
2018 - 2018REED EXPO- Provided interim delivery management of a replatform and digital transformation program.
- Coached and servant-led four product teams during Q2 execution and Q3 planning activities.
- Identified incremental delivery improvements in collaboration with the senior leadership team.
- Ran the recruitment process for a permanent delivery manager.
Delivery Lead
2017 - 2017Equal Experts- Joined the BBC team to deliver a startup and data mining capability to enable researchers, producers, and content writers to uncover new content.
- Led and coached a business intelligence team at GVA to use scrum and other agile techniques as a product-managed approach to software delivery.
- Increased the speed of delivery of mission-critical data by 90%.
Delivery Manager
2017 - 2017Governmental Digital Services- Led and coached three agile teams to deliver back-end services and front-end, browser-based user experiences for a digital identity solution.
- Coached teams in agile best practices to deliver lean products using Scrum, Kanban, XP, and other agile techniques within a regulated environment.
- Delivered the initial phase of improvements to the existing digital identity solution, enabling an EU cross-border digital economy.
Agile Project Manager
2016 - 2017The Sun- Served as the technical lead for a £1.7 million digital platform project incorporating web, iOS, and Android apps as part of a wider £20 million print loyalty program.
- Embedded agile best practices across project teams using coaching to develop full-stack digital products using Scrum, Kanban, XP, and lean techniques.
- Delivered multiple concurrent projects end-to-end within a wider program portfolio, including Java, Salesforce, microservices, and Cordova stack. Delivered MVP iOS and Android apps to market and met print deadlines.
Agile Technical Project Manager
2015 - 2015Macmillan Publishing- Managed the discovery phase of a business transformation project involving a vendor procurement exercise to determine the suitability of solutions.
- Completed the vendor management process and identified cost-effective solutions successfully using agile project delivery methods.
- Focused strongly on user research and user experience, building experiments and testing with users.
Senior Agile Project Manager
2013 - 2015Tesco- Served as the project manager and scrum master for the Mobile Centre of Excellence (MCoE) to support Tesco Grocery and Digital ClubCard apps.
- Supported the engineering teams in India to deliver mobile technology innovation and gain proof of concept approval for production.
- Assigned to build and lead a new team of engineers, including developers and solution architects, to create apps with Xamarin (C# framework).
- Set up, led, and managed a team of eight developers in the UK (five new hires) and India.
Senior Agile Project Manager
2011 - 2013The Collinson Group- Managed a £2.3 million budget to deliver multiple agile projects for a key strategic loyalty software product and its delivery to global clients.
- Led three agile teams to deliver a core product, mobile apps, and APIs within a pre-defined roadmap and two client implementations into a live service.
- Managed up to 20 developers, business analysts, quality assurance, UI/IA designers, technical architects, and product owners globally.
- Delivered numerous client projects based on bespoke loyalty solutions, including a scalable RESTful API back end, a responsive web front end, and an iOS mobile app.
- Sustained agile and PMP principles across projects, in addition to scrum and Kanban, to achieve a high level of quality output.
Project Manager
2010 - 2011Club Penguin (Disney)- Led a solution delivery to enhance and support a massively multiplayer online (MMO) game, including the new channel implementation.
- Built a project team and managed relationships with internal and external teams while producing mobile apps and communication plans.
- Delivered the first mobile initiative for a popular MMO game that subsequently made the top ten on the iTunes Store in various markets.
- Improved studio processes with PMO best practices, which resulted in clear visibility for capacity planning and cross-project efficiencies.
Project Manager
2007 - 2009The Collinson Group- Managed Waterfall and Agile software development projects for global clients and web application products for internal and external clients.
- Recovered a failing project to deliver an affiliate-tracking platform, reducing costs by 50% in the UK market worth $5 billion and improving revenue strategies.
- Worked for the Latitude product within the group of an insurance business, specifically Columbus Direct, a loyalty product sold to financial and insurance clients to offer loyalty and reward benefits.
- Delivered numerous client projects based on bespoke loyalty solutions, including a scalable RESTful API back-end, a responsive web front-end, and an iOS mobile app.
Project Manager in Farnham, United Kingdom
Member since October 30, 2018
Over a 25-year career, Paul has been fortunate enough to work with great clients like Disney, Tesco, BBC, John Lewis Partnership, and others. Through those engagements, he has witnessed the challenges that businesses have in designing, developing, and launching new digital products. Paul helps owners, founders, CTOs, and heads of businesses deliver bespoke software that meets their needs, de-risks their exposure to uncertainty in change, and maximizes return on investment as quickly as possible.
Paul is now available for hire
Project Highlights
- Led R&D team to research, A/B test, and deliver multiple new product features into mobile apps.
- Delivered an MVP launch of a digital and print loyalty program to the web and mobile platforms.
Expertise
- Agile Project Management
- Agile Software Development
- Certified ScrumMaster (CSM)
- Design Thinking
- Kanban
- Retail & Wholesale
- Scrum
- eCommerce
Education
- Oxford Brookes University
Select Certifications
- Project Management Institute (PMI)
- Scrum Alliance
Employment
Project History
- GDPR ProgramDelivered the limited scope GDPR project within a four-month deadline and budget, with the successful transition and handover.
I took responsibility for delivering the GDPR needs of the consumer digital web channel within a wider GDPR program for TalkTalk. I worked to an incredibly tight deadline to ensure that GDPR compliance could be achieved on time for the introduction of legislation.
- TescoLed R&D team to research, A/B test, and deliver multiple new product features into mobile apps.
I led the innovation team to identify solutions to customer problems and opportunities. I also collaborated with product owners to source, select, develop, test, and procure vendor technology. I implemented Apple Watch, NFC, Bluetooth, indoor location, and voucher technology.
- Sun SaversDelivered an MVP launch of a digital and print loyalty program to the web and mobile platforms.
I served as a technical lead for a £1.7 million digital platform project incorporating web, iOS, and Android apps as part of a wider £20 million print loyalty program. I embedded agile best practice across project teams using coaching to develop full-stack digital products using Scrum, Kanban, XP, and lean techniques. I also delivered multiple concurrent projects end-to-end within a wider programme portfolio including Java, Salesforce, microservices, and Cordova stack. I finally delivered MVP iOS and Android apps to market and met print deadlines.
Education
- Bachelor of Science Degree with Hons in Computer Science1992 - 1996Oxford Brookes University - Oxford, United Kingdom
Certifications
- Project Management Professional (PMP)JANUARY 2010 - PRESENTProject Management Institute (PMI)
- Certified Scrum MasterJANUARY 2010 - PRESENTScrum Alliance
