Technical Writer | Knowledge and Content Expert
2021 - PRESENTGartner (via Toptal)- Worked with senior executives to create comprehensive documentation, knowledge system, and standards for all developed applications, structures, and tools.
- Created hundreds of documents of different types used by all technical teams and engineers across the organization.
- Helped facilitate knowledge management, content engineering, and information sharing inside the organization.
- Contributed to content and document migration initiatives.
Technical Business Analyst | Writer
2016 - PRESENTCollectomate- Worked as the head of product, specifically on the platform for office logistics and click-&-collect automation.
- Managed and was responsible for the overall solution development in the following technologies: mobile native, React Native, progressive web apps, web, IoT, hardware, and cloud.
- Successfully implemented office and retail verticals (clients like Skanska, Microsoft, PwC, Credit Agricole, and Kinnarps).
- Oversaw the full product lifecycle, backlog management, client feedback, and product roadmap.
- Engaged in business development planning, strategy, operations, and partnership management.
Technical Business Analyst | Writer
2017 - 2019Roche- Worked as a technical BA in an eTMF system development (IT system analysis, requirements elicitation, and documentation) employed by thousands of business users worldwide.
- Worked on multinational teams (US, UK, Germany, and Switzerland).
- Oversaw and was responsible for designing interfaces between eTMF and external systems (using technologies like TIBCO, pubdb, enterprise service bus, SharePoint, Informatica, and Oracle).
- Involved in innovative projects related to robotic process automation (UiPath and document indexing automation).
- Handled data analysis and data structure design to move information between different corporate systems.
CPO
2014 - 2015eFAN- Worked as a CPO and was responsible for the overall concept and implementation of a real-time communication platform for event owners and venues.
- Covered biggest events in Poland with more than 50,000 fans.
- Managed the development of a cross-technological solution—covering web, mobile, cloud, and iBeacons.
- Researched the market, created product roadmaps, and ran experiments with customers during events.
- Managed the product backlog and supervised the development teams, designers, and testers.
Proxy Product Owner
2011 - 2012UEFA- Working for a multinational project, developing custom ticketing and CRM solution for Euro 2012 Tournament.
- Acted as a proxy product owner and account manager for six European countries (federations participating in the tournament).
- Consulted, analyzed, and specified custom changes to the standard Ticketmaster platform; created system analysis and design specifications, using BPMN and UML models and user stories. Resulting in 1.4 million tickets sold via the platform, millions of fans, and full stadiums in all eight host cities.
- Onboarded and supported users and business stakeholders.
SAP Consultant
2009 - 2010T-Mobile- Acted as supplier relationship management SAP module consultant and product owner.
- Designed the changes to standardize the product based on specific company requirements.
- Created models and composed requirement documentation.
- Worked between business stakeholders, subject matter experts, and more than five software development team.
- Supported more than 40 business users in the transition stage of the project.
Business Process Consultant
2007 - 2008PKN Orlen- Engaged in business process optimization for the purchasing operations of the biggest oil company in Central Europe.
- Designed and modeled as-is and to-be purchasing business processes and operations, based on model-driven architecture standards (BPMN, SVBR, BMM, and UML).
- Was involved in a gap-fit analysis for an SAP system implementation.
- Took part in the concept preparation for the purchasing process automation using SAP system capabilities covering everyday business activities of more than 500 people.
- Maintained the business and system documentation.
IT System Analyst
2006 - 2006GE Money Bank- Modeled and designed a prototype of a web-based IT project portfolio monitoring system.
- Rolled out for more than 15 project managers, program managers, and system delivery managers in IT service delivery department of the bank.
- Acted as a proxy product owner and translated complex business requirements into a high-level design system and specifications.
- Coordinated a small team of developers.
- Maintained the documentation to meet bank SDLC standards.
Rafal Dylewski
Product Manager in Łódź, Poland
Member since June 17, 2019
Since 2005, Rafal has been designing and documenting profitable software products for corporations and startups. He is a certified technical writer. Rafal is excellent at technical writing, documentation, knowledge management, and content engineering. Along with robust technical product management, IT business analysis, and technical documentation background. Rafal has worked on full SDLC projects and OTS system implementations.
Rafal is now available for hire
Project Highlights
- Contributed to creating a new technical documentation system and standards.
- Led product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.
- Designed system enhancements to process millions of clinical trial documents in a more effective and productive way.
Expertise
- Agile
- Enterprise Content Management (ECM)
- IT Business Analysis
- Information Architecture (IA)
- Requirements & Specifications
- Technical Documentation
- Technical Writing
- Writing & Editing
Education
- Gdańsk University of Technology
- University of Łódź
Select Certifications
- Technical Writing HQ
- AWS
- Project Management Institute (PMI)
Employment
Project History
- Launching Technical Documentation SystemContributed to creating a new technical documentation system and standards.
There was a strong need to consolidate, structure, and manage comprehensive technical knowledge and documentation spread around the organization. New, best-class documentation was created and new standards were set up to effectively maintain and manage it.
- Launch of Collectomate | IoT, Mobile, and Cloud-based Platform to Automate Office Logistics and Click-&-collect OperationsLed product development and successful implementations for various business clients such as Skanska, PwC, and Microsoft.
• Developed complex platform encompassing mobile, IoT, and cloud to automate store and office logistics.
• Led product development
• Setup the start-up operations, marketing, and sales channels.
• Acquired investors for the project.
• Worked on comprehensive full life cycle project. - UEFA Euro Tournament Ticket Sales Web PlatformDeveloped a custom ticketing and CRM solution—ensuring that over 1.4 million tickets were sold across all 8 sports venues.
• Supported the design and analysis of digital tools to automate and support ticketing sales and operations for the biggest European sports event.
• Developed business processes and sales/CRM digital tools based on Ticketmaster technology. - SAP ImplementationsSuccessfully optimized and upgraded purchasing operations.
• Implemented SAP purchasing and SRM solutions for the biggest oil and telecom companies in Poland.
• Performed a business analysis, system analysis, and gap-fit analysis.
• Provided the implementation concept.
• Implemented and developed custom features.
• Worked on the full life cycle implementation of these projects. - Trial Master File Optimization and Corporate Wide Integration ProjectDesigned system enhancements to process millions of clinical trial documents in a more effective and productive way.
• Implemented various interfaces between Roche systems and eTMF.
• Automated and enhanced the TMF process.
• Developed specific system interfaces and robotic process automation tools to automate document processing, reduce costs, and improved productivity.
Education
- Master of Business Administration (MBA) Degree in Business Administration2010 - 2012Gdańsk University of Technology - Gdańsk, Poland and Liverpool, UK
- Master's Degree in IT in Business2000 - 2005University of Łódź - Łódź, Poland
Certifications
- Technical Writing CertificationSEPTEMBER 2022 - PRESENTTechnical Writing HQ
- AWS Certified Cloud PractitionerJANUARY 2022 - JANUARY 2025AWS
- Corporate Innovation CertificationMAY 2015 - PRESENTLean Startup Machine
- Certified UML ProfessionalSEPTEMBER 2014 - PRESENTOMG
- Certified Expert in Business Process ManagementAPRIL 2014 - PRESENTOMG
- PRINCE2® FoundationAPRIL 2012 - PRESENTOGC
- Project Management Professional Certification (PMP)OCTOBER 2009 - OCTOBER 2020Project Management Institute (PMI)
- ITIL Foundation CertificationMAY 2007 - PRESENTOGC
