Salesforce Developer and Consultant
2020 - PRESENTSun Leaf Foods- Developed the Sales Cloud implementation and web components. Integrated Salesforce REST API with third-party APIs. Modeled objects and approved complex processes.
- Implemented the dataflows, reports, and dashboards in Tableau analytics.
- Planned and controlled the Salesforce development releases lifecycle. Designed the deployment plan and system landscape. Provided documentation and user support.
- Conducted business process analysis with a client to understand pain points and opportunities for Salesforce Platform implementation.
- Designed and implemented the Sales Cloud to enhance the current business processes.
Technologies: Salesforce Sales Cloud, Apex, Web ComponentsSalesforce Marketing Cloud Developer and Analytics Cloud Consultant
2019 - PRESENTVolvo US and Canada- Handled Marketing Cloud implementation as part of the Siebel decommission project. Designed data extensions and SQL queries for cross-channel customer journeys and automation. Developed Server-side JavaScript and AMPscript.
- Built the dashboards and reports in Analytics Cloud, implemented the data flow, and defined the transformation. Developed data recipes and replications and created the steps and reports with custom SAQL queries.
- Constructed the automotive leasing process-related data stories and analytics predictions using Einstein Discovery.
Technologies: Salesforce Programming, Salesforce Einstein, Analytics, Marketing CloudSenior Salesforce Developer
2019 - 2021Easly- Set up a community cloud with business processes implementation related to external resources and partner management.
- Developed custom integrations with Conga API, Box.com API, and the Hello Sign API to implement document processing.
- Built custom Web components and APEX triggers to utilize in current flow processes and exposure to the partner community.
- Utilized Salesforce Surveys for getting customer feedback and CSAT.
- Merged two Salesforce instances after the business acquisition. Completed data migration and metadata merging and moved existing system integrations.
Technologies: Salesforce Programming, Communities, Salesforce API, Integration, Triggers, Web Components, Apex, SalesforceSalesforce Senior Consultant and Developer
2019 - 2020Jewelry Manufacturer and Retailer- Implemented the Community Cloud as a customer self-help portal with several multi-language communities for all major European markets.
- Configured topics and data categories for knowledge-based articles and help materials.
- Handled the case classification and service cloud implementation with web-to-case and email-to-case queues for eight European markets.
- Provided customer care agent support and configured the CTI solution.
- Implemented GDPR processes for personal customer data.
- Developed a REST-based interface with the Order Management System (OMS) as a Lighting Web Component for requesting order details.
- Built an interface for the synchronization of customer data between Commerce Cloud Storefront and Salesforce person account record.
Technologies: Salesforce Programming, Community Clouds, Salesforce Service CloudSalesforce Developer and Pardot Consultant
2019 - 2019Analysts Hub- Implemented the integration between QuickBooks and Salesforce for invoice and payment processes management.
- Developed and customized Sales Cloud with Process Builder, Flows, and Lighting components.
- Performed WordPress API integration for lead management and to retrieve customer interaction history.
- Created the marketing analytics framework with Datorama.
- Handled multiple BU Pardot implementations. Managed marketing data from various sources and built customer journeys.
Technologies: Salesforce Programming, Salesforce Service Cloud, Salesforce Sales Cloud, PardotSalesforce Architect and Analytics Cloud Consultant
2019 - 2019BMW- Developed and planned a continuous delivery strategy for a Salesforce Analytics Cloud project.
- Supported the creation of complex Einstein Analytics dashboards and reports.
- Extended the existing dataflows with derived measures and dimensions for extending current data sources.
- Used third-party tools to build dashboards like Power BI and Google Data Studio.
Technologies: Salesforce Programming, Python, Salesforce DX, Jenkins, Salesforce EinsteinSenior Salesforce Consultant and Developer
2017 - 2019KWS- Served as a senior consultant and leading developer with a global (30+ countries) Salesforce roll out.
- Handled the data migration from several SAP CRM and an in-house developed CRM system.
- Developed a custom interface with accounting and eCommerce third-party solutions.
- Implemented Salesforce Marketing Cloud with several BU solutions splinted worldwide by a region.
- Implemented third-party analytics source providers like Google Analytics and DMP.
- Developed Web and Lighting components to extend the Sales and Service cloud functionality.
- Implemented B2B Salesforce Commerce Cloud for multiple markets.
Technologies: Salesforce Programming, SOAP, REST, Data Migration, Apex, Community Clouds, Service, Sales, Salesforce LightningSalesforce Consultant
2016 - 2016Accenture and DKMS- Implemented a Salesforce nonprofit success pack for a worldwide charity organization.
Technologies: Salesforce Programming, Marketing Cloud, Sales, NonprofitsSalesforce Lightning Developer
2015 - 2015Philip Morris International- Developed custom Lightning components for the Salesforce Community and implemented them on a partner engagement platform.
- Built Batch and Apex triggers to support the marketing process between Sales and Community clouds.
- Created the technical design of a global template based on the Salesforce Community Cloud for global rollout.
- Developed custom REST interfaces with Dell Boomi and Standard Apex capabilities.
Technologies: Salesforce Programming, Community Clouds, JavaScript, SOQL, Salesforce Lightning, Visualforce, ApexSalesforce Business Analyst
2014 - 2014Qiagen- Merged two Salesforce instances after the medical startup acquisition by Qiagen.
- Wrote functional design documents based on the fits and gaps between a Salesforce setup and customizations.
- Conducted discovery workshops for business process descriptions and comparisons in both companies.
Technologies: Salesforce Programming, Salesforce Service Cloud, SalesforceBusiness Analyst
2013 - 2013Escada- Implemented a Work.com sales performance management solution from Salesforce.
- Defined and set KPIs for the main sales and service processes based on best practices in the fashion industry.
- Created report and dashboard structures with the data sources based on end-user responsibilities and hierarchy levels.
Technologies: Salesforce Programming, Work.com, Salesforce Sales Cloud