Business Architect | Project Manager
2019 - PRESENTInfocare- Implemented a change management process using Jira templates and workflow.
- Created and implemented processes and templates in Confluence and Jira to support product owners to ensure the definition of MVP requirements support Agile and to ensure traceability from a prioritized backlog through to implementation functionality.
- Reviewed tactical and strategic business architecture goals of the organization to support their move to Agile and the ability to adopt traceability.
- Supervised the discovery phase for the adoption of third-party software to support the organization's master data management requirements.
- Oversaw the implementation of the organization's document management system and associated processes.
- Assisted in defining requirements and technology selection for the mobile app MVP development project.
- Assisted in implementing various improvements to the web-based application within the Agile Software development framework.
Freelance Business Analyst
2016 - 2017Bonfire IT- Created technical narratives and user journey flow diagrams that were used to secure funding to build various mobile applications.
Project Manager | Business Analyst
2012 - 2016GroupM- Acted as an analyst and product owner during the development of an MVP for a cross-agency multi-channel advertising campaign planning and reporting system.
- Managed and implemented change requests to existing HR and finance systems using the Agile software development framework, working with offshore development teams.
- Served as a project manager and business analyst during the initiation phase of the Global Microsoft Dynamics CRM Implementation which included the RFP process and vendor selection.
- Oversaw the agency adoption of the existing system(s) that provided automated digital post-campaign analysis reports, working with offshore development teams.
Project Manager | Business Analyst
2011 - 2012London Borough of Camden- Served as a project manager and business analyst in charge of business process re-engineering and process modeling on all of the human resource and finance processes.
- Defined project parameters, prioritized tasks, made estimations and delivered status updates to senior stakeholders.
- Modeled as-is and to-be process models and defined the system requirements where to-be processes required system enhancements and/or automation—this included RFP and vendor selection.
Consulting Project Manager | Business Analyst for Universal Music Group
2010 - 2011Release Consulting Limited- Developed a YouTube asset delivery and management system (ADAM) in conjunction with INgrooves and DigiPlug (Accenture) for Universal Music Group, within the Agile software development framework.
- Implemented a business analysis on the system and integration requirements with upstream digital supply chain systems.
- Oversaw the weekly status updates, reports, and liaisons with the business stakeholders.
- Wrote test cases, performed and managed the testing execution of the systems (including integrations).
- Performed data analysis (Oracle/SQL) to ensure the data quality of upstream data sources.
- Scheduled and managed the data migration.
- Liaised with on- and offshore architecture and development teams.
- Documented the business rules and user guide.
Project Manager | Business Analyst
2010 - 2010Robert Walters- Used an Agile approach and implemented a CMS for all of the company web material.
- Oversaw the management of the company's CRM system.
Consulting Project Manager | Business Analyst for Universal Music Group
2009 - 2010Release Consulting Limited- Worked on the ongoing analysis, development, testing, and implementation of change requests to an existing web-based system (a media portal for Universal Music Group) built on the Microsoft .NET framework.
- Successfully used the Agile software development framework—Scrum with monthly iterations by having daily Scrums, sprint planning meetings, sprint reviews, and sprint retrospectives.
- Conducted a business analysis of a change request to an existing system and integration with other systems in the digital supply chain.
- Acted as the product owner in maintaining a product backlog.
- Implemented weekly status updates—reporting and liaising with business stakeholders.
- Created test cases and conducted and coordinated the user acceptance testing which included integration testing with upstream and downstream systems.
- Provided support to system users.
- Liaised with on- and offshore architecture and development teams.
- Created sprint plans for our sprints which included planning required of QA and UAT.
Business Analyst
2007 - 2009Michael Page International- Analyzed all as-is billing and CRM processes for the purposes of developing and subsequently modeling a global TO-BE business process. This included running workshops with the MPI financial and operational stakeholder group across the globe.
- Participated in SOA workshops to discover, assess, define, and qualify the business capabilities for Michael Page International using Microsoft's Business Architecture Framework (MSBA).
- Documented, presented and signed-off of on the following a vision document, solution requirements specification (SRS), use cases, functional and non-functional requirements & wireframes, and business capabilities definition and business service definition documents.
- Created a client billing request for a proposal (RFP) document and was responsible for vendor selection. Also managed the PoC (Proof of Concept) phase during vendor selection.
- Participated in enterprise logical data modeling workshops to identify and model logical entities, attributes, and relationships to support system requirements.
- Created and documented (in Visio and Enterprise Architect) entity relationship diagrams, logical data models and conceptual data models.
- Analyzed and documented system integration requirements between the finance (including CODA-Financials), CRM, and payroll systems.
- Modeled business processes by using BPMN in the ORACLE BPMN Studio.
- Liaised with on- and offshore architecture and development teams.
- Participated in usability workshops and reviewed and assessed new system application screens.
Business Analyst
2007 - 2007Psybergate (Pty) Ltd- Consulted on the FirstRand Bank Limited "Message Handling and Management Recommendation" project to recommend replacement software to support its SWIFT transactions.
- Created a high-level business process model which identified all of the processes that fell within the scope of the analysis; a requirements model that identified the automation requirements based on the process model and a recommendation report (including roll-out plan) that mapped the automation requirements to the various software solutions.
- Implemented a business analysis of the Prude Health "Client Management Business Quote Tool Software Development" project within the Agile software development framework.
- Created technical products in UML using Enterprise Architect.
- Consulted and analyzed the business for the "Mobility" project for the University of the Witwatersrand.
- Researched wireless technologies and defined the university business processes and associated functional and non-functional requirements that needed to be facilitated by these wireless technologies.
- Consulted on the learning management system (LMS) evaluation project for the University of the Witwatersrand and compared the open source (Sakai) and a commercial (Blackboard WebCT Vista) LMS products used by the university.
Business Analyst
2007 - 2007Ingwe Consulting CC- Acted as a business analyst and was responsible for process re-engineering of legal processes for the Business Optimisations Department at the MTN South Africa Head Office in Johannesburg, South Africa.
- Conducted interviews and gathered information.
- Compiled business cases: user requirement specifications as well as cost-benefit analysis documents.
Candidate Attorney
2006 - 2007Nelson Borman & Partners, Inc.- Completed my required year as a candidate attorney while attending and completing law school, after which I was admitted as an attorney in South Africa in 2007.
Engineer Intern
2004 - 2005Meritec (Pty) Ltd- Successfully completed the engineering internship required for a BEng in industrial engineering.
- Implemented the Forward ERP System for Polytech Interior SA (Pty) Ltd (at the factory responsible for the assembly of the door panel for the 3-series BMW).
- Corrected the bill of materials of the ERP System.
- Created training manuals on how to use the ERP system on the assembly line.
- Trained others in how to use the ERP system.